Troubleshooting

• The sign-in page says AI clients aren't turned on. Ask your Owner to turn on Allow AI clients in Settings > Developers. If the setting is locked, MCP access isn't on for your organisation yet; request access.
• "You don't have permission". Your AI assistant has your permissions. Ask your Owner or Admin to check your role.
• A tool isn't available. Your assistant only sees the tools your role allows.
• Wrong organisation. Disconnect StrideHQ in your AI assistant, connect again and choose the right organisation.
• It stopped working. Your access may have been revoked in StrideHQ. Connect again and sign in.

Still stuck? Email support@stridehq.ai.