# Troubleshooting

> Fixes for common problems connecting an AI assistant to StrideHQ.

- **The sign-in page says AI clients aren't turned on.** Ask your Owner to turn on **Allow AI clients** in **Settings > Developers**. If the setting is locked, MCP access isn't on for your organisation yet; [request access](https://developers.stridehq.ai/support.md).
- **"You don't have permission".** Your AI assistant has your permissions. Ask your Owner or Admin to check your role.
- **A tool isn't available.** Your assistant only sees the tools your role allows.
- **Wrong organisation.** Disconnect StrideHQ in your AI assistant, connect again and choose the right organisation.
- **It stopped working.** Your access may have been revoked in StrideHQ. Connect again and sign in.

Still stuck? Email <support@stridehq.ai>.