Contact support
On this page
Request access
To request access, email support@stridehq.ai.
Email support
Email support@stridehq.ai.
To help us answer quickly, include:
- your organisation name
- what you were trying to do, and what happened instead
- the
request_idfrom the error response, if you were using the API - the payment run reference (for example PR-STRIDE-26-053) or invoice number, if it's about a payment
Never send API keys, passwords or full bank details by email. If we need sensitive details, we'll tell you how to share them securely.
FAQ
Is access available now?
Yes. Email us and we'll switch it on for your organisation.
Which AI clients can I connect?
Any AI assistant that supports custom MCP connectors with sign-in, including Claude and ChatGPT.
Can an AI client pay creators on its own?
Not by default. Releasing payouts from an AI client is off unless your Owner turns it on. When it's on, only people with permission can release payouts from their AI assistant, with a code emailed to them every time.
How do I get API keys?
Email support@stridehq.ai. Once access is switched on, your Owner creates keys in Settings > Developers. See Authentication.