# Contact support > Request access to the StrideHQ API and MCP server, or get help with StrideHQ. ## Request access To request access, email . ## Email support Email . To help us answer quickly, include: - your organisation name - what you were trying to do, and what happened instead - the `request_id` from the error response, if you were using the API - the payment run reference (for example PR-STRIDE-26-053) or invoice number, if it's about a payment Never send API keys, passwords or full bank details by email. If we need sensitive details, we'll tell you how to share them securely. ## FAQ ### Is access available now? Yes. Email us and we'll switch it on for your organisation. ### Which AI clients can I connect? Any AI assistant that supports custom MCP connectors with sign-in, including Claude and ChatGPT. ### Can an AI client pay creators on its own? Not by default. Releasing payouts from an AI client is off unless your Owner turns it on. When it's on, only people with permission can release payouts from their AI assistant, with a code emailed to them every time. ### How do I get API keys? Email . Once access is switched on, your Owner creates keys in **Settings > Developers**. See [Authentication](https://developers.stridehq.ai/api-documentation/authentication/api-keys.md).